EZ Clinic FAQ’s
Answer: EZ Clinic is a comprehensive SaaS solution designed to streamline clinic management for doctors and healthcare facilities. It combines features including a customized clinic website, appointment scheduling, patient management, consultation and encounter management, e-prescription, billing, telemedicine capabilities and accessible via any web browser or thru mobile app (Android and iOS).
Answer: The Multi-Site feature allows you to manage multiple clinics from a single integrated system, all connected within one central website and clinic management system.
Answer: The Appointment module allows you to manage doctor’s availability through a calendar, set up online booking forms for patients, and automatically send booking confirmations via Email, WhatsApp or SMS. You can also configure settings for holidays and clinic closures.
Answer: You get up to 3 customized pages for your website: a homepage, clinic services page, and a contacts/appointment page. We offer tailored design to meet your clinic’s specific needs and branding. If you need more web pages, we have an add-on rate.
Answer: The Patient Portal enables patients to book or re-book appointments online, join online consultations, view their visit history, upload medical/lab reports, and access their medical records.
Answer: Patients typically need to create an account to access the patient portal and use its features. This ensures secure access to their medical information and appointment management.
Answer: Yes, the appointment booking form can be customized to include fields that are relevant to your practice. You can add specific questions or requirements to gather the information you need from patients before their appointments.
Answer: These Consultation / Encounter features include tools to record patient complaints, visualize and mark physical findings using body charts, make doctor’s notes, submit medical reports, provide e-prescriptions, and generate billing. Billing can be handled directly through the system and includes support for online payments.
Answer: The e-prescription feature allows doctors to create and send prescriptions electronically. Prescriptions can be generated within the system and emailed directly to patients or their chosen pharmacy, streamlining the process and reducing paperwork.
Answer: The Telemedicine module supports online consultations via Zoom and Google Meet. This allows you to conduct virtual visits with patients, ensuring continuity of care without the need for physical appointments.
Answer: Yes, EZ Clinic offers an Android and iOS app that allows you to manage your clinic on the go. You can download it directly from your clinic’s website and access many of the same features available on the desktop version. We are working to launch the universal app that can be downloaded from Google Playstore and Apple AppStore.
Answer: There are no strict limitations on the number of doctors or clinics you can manage within the EZ Clinic system. However, the exact limits may depend on your subscription plan and the specific needs of your practice.
Answer: We prioritize security and ensure that all patient data is protected using industry-standard encryption and security measures. We use internationally accepted standard in cybersecurity protocols. Access to sensitive information is secured and monitored to prevent unauthorized access.
Answer: Yes, we can integrate your business email with the EZ Clinic system for the patient communication and notification system.
Answer: Depending on your needs, EZ Clinic can integrate with various third-party systems and software to enhance functionality. Please contact our support team for specific integration requests.
Answer: We offer comprehensive support including documentation, tutorials, and customer service via chat email or phone. Our support team is available to help you resolve any issues promptly and efficiently.
Answer: Pricing for EZ Clinic is based on the features. You can find more details in our EZ Clinic website.
Answer: EZ Clinic is designed to support a wide range of medical specialties. Its flexible features can be customized to meet the needs of various types of clinics, from general practice to specialized fields.
Answer: We optimize your website’s structure, content, and meta tags to enhance its visibility and ranking on search engines. This includes keyword optimization, improving load times, and ensuring a mobile-friendly design.
Answer: Our EZ Clinic servers are equipped with AMD EPYC server processors and NVMe SSDs, providing accelerated multi-threading compute resources and ultra-fast data storage. This ensures your website and applications run smoothly and efficiently.
Answer: EZ Clinic provides various reporting and analytics tools to help you track clinic performance, patient visits, financials, and more. These reports can be customized to meet your specific needs and help you make data-driven decisions.
Answer: Yes, EZ Clinic is accessible from multiple devices, including desktops, laptops, tablets, and smartphones. This ensures you can manage your clinic and access important information from anywhere.
Answer: We offer onboarding assistance and training to help you get started with EZ Clinic. This includes setup support, tutorials, and live training sessions to ensure you and your staff are comfortable using the system.
Answer: EZ Clinic is regularly updated with new features, improvements, and security enhancements. We strive to keep the system current with the latest technology and user needs, and updates are typically rolled out automatically.
Answer: We have robust backup and data recovery procedures in place to ensure the safety and integrity of your data. Regular backups are performed, and we have measures to quickly recover data in case of any issues.
Answer: You can manage user access levels based on their roles within the clinic to ensure appropriate security and functionality.
Answer: The telemedicine features via Zoom and Google Meet are included in EZ Clinic Team and Enterprise subscriptions.
Answer: Yes, we offer data migration support to help you transfer information from your current system to EZ Clinic. Our team will work with you to ensure a smooth transition and minimal disruption to your practice.
Answer: If you need to cancel or change your subscription, please contact our support team. We offer various plans and can assist with adjustments to better fit your needs. Cancellation policies and terms will be outlined in the EZ Clinic Service Agreement.
Answer: We welcome feedback and feature requests from our users. You can provide feedback or suggest new features through our support channels or by contacting our customer service team. We value your input and use it to improve the EZ Clinic experience.